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FAQ: FAQ

POLICIES

Dress Code:

  • All students must wear proper athletic attire for all classes. Girls-Leotards, no skirts, Boys and Tumbling-Tank or Compression shirt & athletic shorts

  • No bare stomachs, buttons, zippers, socks or jewelry

  • All students must have hair securely tied back in a ponytail, bun or braid.

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Safety:

  • Students MUST be accompanied by a coach on the floor at ALL times.

  • No Parents or spectators are allowed on the gym floor; inside the fenced or roped off area at any time!

  • Students who arrive more than 20 minutes late will not be allowed to join class.

  • Parents are expected to pick up their child on time. You will be charged $1 PER MINUITE  if your child is left at the gym 10 minutes after class has dismissed.

Behavior:

  • All students are expected to listen and follow directions at all times during their class to ensure a positive experience for coaches and students. If a child chooses not to follow these expectations, uses foul language, engages in fighting, disrupts or is disrespectful to coaches or other students, the following will happen:

  • 1st offense: Verbal redirection/warning

  • 2nd offense: Time out from an activity

  • 3rd offense: Time out and counseling with parent

  • 4th offense: Dismissal from class

Make-Up Class:

For every class missed, one (1) make-up class can be scheduled if there is another EQUIVALENT class WITH openings. This can be done through the parent portal. Make up classes can only be scheduled while your child is actively enrolled in classes. Makeup classes CAN NOT be used after you have cancelled your membership. 
 

New Members

  • Initial Membership will be due and charged at the time of sign-ups. All subsequent automatic debits will be charged monthly on the 25th. The total cost of your membership is due before the first day of class. All members must have a credit card on file. If you wish to pay with other forms of payments prior to the due dates, you may do so and your card will not be charged. If you have not made any payments your card will be charged when we process our tuition. You will also be charged for any outstanding balance that you may have from previous months.

  • Your spot in a class is only reserved if enrolled and are in good standing financially with our gym.

Tuition- How am I Billed

  • Tuition rates at Tri Stars are based on 4 classes each month. The additional 5th week will be added to your tuition when applicable. Therefore your tuition rate and the amount charged on your card may or may not vary from one month to the other. . Your payment must be received by cash or check prior to the 20th or your credit card on file will be charged on the 25th plus a 4% processing fee.

  • Enrollment is ongoing until you drop. You must drop prior to the 20th of the month in order not to be charged n the 25th through the parent portal.

  • All members must have a credit card on file. If you wish to pay with other forms of payments prior to the 20th, you may do so and your card will not be charged. If you have not made any payments your card will be charged when we process our tuition. You will also be charged for any outstanding balance that you may have from previous months.

  • Your spot in a class is only reserved if enrolled and are in good standing financially with our gym.

Registration Fees

  • ​we charge a $35 fee every time you sign up for classes and annually in August each year after that. This is billed once per child per year, our year runs Aug-July

Credit Card on File

  • Everyone is required to have a credit card on file that is in good standing. If you wish to pay by other forms please make payments prior to the 20th of the month. If a payment is not received by the 20th your card on file will be charged for the tuition along with any outstanding balance.

  • ALL CREDIT CARD CHARGES WILL INCURE A 4% PROCESSING FEE

Declined/Returned Payments

  • The fee for a declined credit card or ACH is $10. Please make sure you notify us before we run your card if your card has expired or can not accept any more charges, to avoid the decline fees. You can also update your card info in your parent portal app. Additionally, you must sign a new Auto Debit Form.

  • Returned Check Fee is $35. You will not be allowed in the class until payment is made in full. You will not get any credit or make-ups for missed classes or be allowed to participate in any other sponsored activities, if you have a balance due.

Late Fees/Delinquent Accounts

  • Tuition is due on the 25th for the next month. $10 will be charged to all accounts not paid by the 1st of the month. Additional fees of $10 will be assessed on all accounts past due on the 10th and 20th of the month. Accounts that are more than 30 days past due will not be allowed in classes or activities until the account is brought current. You will not get any credit or make-ups for missed classes or be allowed to participate in any other sponsored activities, if you have a balance due.

Drop Policy

  • ​Enrollment is ongoing until you drop. You must drop prior to the 20th of the month in order not to be charged on the 25th through the parent portal.

Photo Policy

  • Tri Stars may take photos or videos of students participating in classes within our facility and/or events sponsored by Tri Stars, which may be used on our flyers or website. These photos are to be used solely for the advertisement and promotion of Tri Stars. By enrolling at Tri Stars you agree to grant us permission to use your or your child’s photo for display for promotional or non-promotional purposes. By enrolling in our program you give Tri Stars permission for the copyright and use/reuse of you/your child’s portrait/photographic pictures/audio video footage in publications and/or commercials sponsored by Tri Stars including our websites and social media.

FOR THE SAFETY OF OUR STUDENTS NO PHOTOS OR RECORDINGS ARE ALLOWED WITHOUT STAFF PERMISSION

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